Use coordinated access first

In Franklin County, the Community Shelter Board Homeless Hotline is the official coordinated entry point for homelessness response. KindMesh should link the hotline and explain the system without sending people to unverified doors.

  • Call the hotline for current shelter routing.
  • Use 211 when the issue may be rent, utilities, benefits, food, or multiple needs.
  • Use 911 for immediate danger or medical emergency.

Match the situation

A single housing page has to avoid flattening different needs. Adults, families with children, youth, domestic-violence survivors, and people facing eviction can have different starting points.

  • Youth and young adults may fit Star House or Huckleberry House.
  • Families may be routed through the homeless hotline and family-specific providers.
  • Domestic violence needs should use CHOICES, the National Domestic Violence Hotline, or a safe local advocate.

Keep protected places protected

Housing resources are useful only if they do not create new risk. KindMesh can show official links, phone numbers, service areas, and safety notes while avoiding protected shelter locations and client details.

  • Do not publish shelter placement addresses unless the official source clearly publishes them for public walk-in use.
  • Do not publish where someone is sleeping, waiting, or receiving survivor services.
  • Invite corrections through reviewed intake, not instant public comments.